Our Privacy Policy

Effective Date: August 16, 2026

Otto & Ollie's Wag Market ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

Information We Collect

Depending on how you interact with us, we may collect information including:

Your name
Billing and shipping addresses
Email address
Telephone number, if provided
Information about your orders
Your dog's name, size, age, breed, chewing style, allergies, dietary restrictions, preferences, and other customization information you choose to provide
Gift recipient information, if you send a Mystery Wag to someone else
Social media usernames or handles that you voluntarily provide
Your communication preferences
Whether you've granted permission for us to share photos or videos of your order or pet
Information you provide when contacting customer service

We do not receive or store your full payment card information. Payments are securely processed by trusted third-party payment providers.

How We Use Your Information

We use your information to:

Process and fulfill orders
Personalize your Mystery Wag
Communicate about your order
Respond to questions or customer service requests
Send marketing emails if you've chosen to receive them
Improve our products, website, and customer experience
Prevent fraud and maintain the security of our website
Comply with legal obligations

Payment Processing

Payments are processed by secure third-party payment providers. Those providers collect and process payment information in accordance with their own privacy policies and security standards. Otto & Ollie's Wag Market does not store your complete payment card information.

Marketing Communications

If you subscribe to our email list, we may occasionally send updates, promotions, product announcements, or other marketing communications. You may unsubscribe at any time by clicking the unsubscribe link in our emails.

Photos, Videos & Social Media

If you provide permission for us to share your order-fill video, photos, or your dog's image, we may use that content on our website, social media channels, and other marketing materials consistent with the permissions you've granted.

We will never intentionally identify you beyond the information you've chosen to share or authorized us to use.

Cookies & Website Technologies

Our website uses cookies and similar technologies to operate the site, remember preferences, understand how visitors use our website, improve our services, and support marketing and advertising activities.

Shopify and other service providers may collect information about your interactions with our website through cookies and similar technologies. Depending on the services we use, this information may be used to measure advertising effectiveness or to show advertisements that may be more relevant to your interests.

You may have options to manage cookies and certain privacy preferences through our website, your browser settings, or other privacy-control tools. Disabling certain cookies may affect the functionality of the website.

Sharing Information

We may share personal information with service providers and business partners that help us operate Otto & Ollie's Wag Market, including Shopify, payment processors, shipping carriers, email and marketing providers, analytics providers, fraud-prevention services, and other vendors that perform services on our behalf.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, business, or others.

We do not sell personal information for money. However, certain uses of cookies, advertising technologies, or sharing of information with advertising partners may be considered a "sale," "sharing," or "targeted advertising" under certain U.S. state privacy laws.

U.S. State Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information. These may include the right to request access to, correction of, or deletion of personal information, and the right to opt out of certain uses of personal information for targeted advertising or activities that may be considered a "sale" or "sharing" of personal information.

Where required by applicable law, we will also recognize qualifying opt-out preference signals, such as the Global Privacy Control (GPC), as a request to opt out for the browser or device from which the signal is sent.

You may exercise available privacy choices through the Your Privacy Choices link on our website or by contacting us using the information below.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to help protect your personal information. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Choices

You may contact us to:

Update your contact information
Correct inaccurate information
Request deletion of information where permitted by law
Ask questions about how your information is used
Opt out of marketing communications

Some information may be retained as required for legal, tax, accounting, fraud prevention, or legitimate business purposes.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.